Welcome to http://escapemasters.co.nz (the "Site"). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Escape Masters Limited (collectively, "Services") ("Authorized Customers").
"Personally Identifiable Information"
refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Visitors that make a booking: names, addresses, phone numbers and email addresses.
When you book or play, we may also collect your birth year (to check age requirements), how you heard about us, the details of the other players in your booking, photos taken during your visit (such as your team photo or a check-in selfie), and recordings of phone calls with us, which we keep with your enquiry and use for quality assurance and staff training. If you give us another person's details, please let them know and point them to this policy. Giving us your information is your choice, but we cannot take a booking without a name and contact details.
What organizations are collecting the information?
In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Bookers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Bookers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.
How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site and to make appropriate service offerings. To create bookings, send booking confirmation, and invoice. Enable you to access your private information and create a new booking without re-entering your personal information again. To check eligibility to play the Game by verifying Your identity before the beginning of the Game. To provide You with further information, marketing and promotional communications and materials (from which You have the right to unsubscribe from). We may also use Personally Identifiable Information to contact Bookers in response to specific inquiries, or to provide requested information.
With whom may the information be shared?
We offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.
We use trusted service providers to run our booking system, store our data and send our emails; they hold your information on our behalf and only for that purpose. We also use Google Ads to understand which of our ads help people find us. To do this, we share limited booking information with Google in a secure, encrypted form, which Google uses only to measure our advertising and not to contact you.
How is Personally Identifiable Information stored?
Personally Identifiable Information collected by Escape Masters Limited is securely stored and is not accessible to third parties or employees of Escape Masters Limited except for use as indicated above.
What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Bookers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at info@escapemasters.co.nz.
Are Cookies Used on the Site?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Bookers. For example, if a Booker is logged on and the site is unused for more than 10 minutes, we will automatically log the Booker off. We also use Google Analytics and Google Ads cookies to understand how visitors use the Site and which of our ads are working. You can turn these off in your browser settings or at adssettings.google.com.
How does Escape Masters Limited use login information?
Escape Masters Limited uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyse trends, administer the Site, track a user’s movement and use, and gather broad demographic information.
What partners or service providers have access to Personally Identifiable Information from Visitors and/or Bookers on the Site?
Escape Masters Limited has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Bookers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Bookers.
How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our privacy policy and practices. The Personally Identifiable Information of our Visitors and Bookers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Bookers for any such occurrences.
How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Bookers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@escapemasters.co.nz or logging into their account on our booking page.
Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us at info@escapemasters.co.nz. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
What happens if the Privacy Policy Changes?
We will let our Visitors and Bookers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Booker has previously requested not be disclosed, we will contact such Visitor or Booker to allow such Visitor or Booker to prevent such disclosure.
Information about children
When children play, we collect only what we need for the booking and the game, such as their name and birth year to check age requirements, and we handle it with extra care.
Your privacy rights and how to contact us
This policy is provided by Escape Masters Limited, Level 11, 300 Queen Street, Auckland CBD, Auckland 1010, New Zealand. Under the Privacy Act 2020 you can ask to see the personal information we hold about you and ask us to correct it. Contact our privacy officer at info@escapemasters.co.nz. If you are not happy with how we handle your request, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.
Links:
http://escapemasters.co.nz contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
Made in New Zealand
